We have a different approach to "support". It's the core of our business. It can't just be "good". It has to be "unrivaled". It needs to be "inimitable".
If you are a big fan of hold music, you probably won't like us very much. Our support team makes sure you don't waste your time waiting on some insurance company call center to finally pick up the phone so they can hurry up and get on with misunderstanding your question and giving you the wrong answer.
Our commitment is to take care of every single employee and every single family member of every one of our clients just like they were our own family. Every single person from the owner's wife to the intern in charge of coffee runs gets the same attention, dedication, perseverance and commitment. We will answer questions or we will find the answers. We will help you make sense of everything from your bill to your benefits. If you have a problem with a claim, we'll be there to help get it adjudicated correctly.
We decided a long time ago that it's a lot easier to keep existing clients than it is to go chase new ones. If you want to keep clients, you need to take care of them. Hardly rocket science, but we're amazed at how many people don't seem to understand this basic principle.
A member of our support team recently got a standing ovation at a client meeting. When is the last time your employees stood up to applaud your insurance people?
Legacy Benefits retains over 98% of our clients every year. Let us show you how.